TERMS OF SERVICE

I Think Not, Inc. ("Envoy")

Effective Date: April 9, 2026

1. Acceptance of Terms

These Terms of Service ("Terms") govern your access to and use of the Envoy platform ("Service") operated by I Think Not, Inc. ("Company," "we," "us," or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

"You" and "Customer" refer to the individual or entity accessing the Service.

2. Description of the Service

Envoy is an AI-powered customer support email platform designed to help businesses manage and respond to customer support emails. The Service integrates with third-party email and commerce platforms (including Gmail, Microsoft, and Shopify) via OAuth.

3. Service Tiers

3.1 Open-Source (Self-Hosted)

Envoy's core software is available under the Apache License, Version 2.0 ("Apache 2.0"). You may download, modify, and self-host the software in accordance with the Apache 2.0 license terms. The self-hosted version is provided "as is" without warranties, support, or SLAs from the Company.

3.2 Managed (Hosted) Service

The Company offers a managed, hosted version of Envoy available on a paid subscription basis. New accounts receive a 14-day free trial. After the trial period, continued access requires an active paid subscription. The Company reserves the right to modify pricing with 30 days' notice.

4. Account Registration

To use the hosted Service, you must create an account with accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must notify us immediately of any unauthorized use.

5. Acceptable Use

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable law or regulation.

  • Transmit malware, viruses, or any code of a destructive nature.

  • Attempt to gain unauthorized access to the Service or its related systems.

  • Use the Service to send unsolicited bulk email (spam) or in violation of anti-spam laws (CAN-SPAM, GDPR, etc.).

  • Reverse-engineer, decompile, or disassemble any proprietary component of the hosted Service (this does not restrict rights granted under the open-source license for the self-hosted codebase).

  • Interfere with or disrupt the integrity or performance of the Service.

  • Use the Service to process data of individuals under 16 without verifiable parental consent.

  • Sublicense, resell, or redistribute access to the hosted Service without written permission from the Company.

6. Customer Data

6.1 Ownership

You retain all rights, title, and interest in the data you submit to the Service ("Customer Data"). The Company does not claim ownership of Customer Data.

6.2 License Grant

You grant the Company a limited, non-exclusive license to use, process, and store Customer Data solely to provide and improve the Service. This includes processing emails and generating AI-powered responses on your behalf.

6.3 Data Processing

To the extent Customer Data includes personal data of your end customers, you acknowledge that you are the data controller and the Company is a data processor. A Data Processing Agreement (DPA) is available upon request.

6.4 Data Portability and Deletion

You may export your Customer Data at any time through the Service. Upon termination, the Company will delete Customer Data within 90 days, unless retention is required by law.

7. Third-Party Integrations

The Service integrates with third-party platforms (Gmail, Microsoft, Shopify) via OAuth. Your use of these integrations is subject to the respective third party's terms and policies. The Company is not responsible for the availability, accuracy, or practices of third-party services.

8. AI-Generated Content

The Service uses AI to draft and send email responses on your behalf. You acknowledge that:

  • AI-generated responses may contain errors or inaccuracies.

  • You are responsible for reviewing AI-generated content before it is sent, or for configuring the autopilot feature's confidence thresholds appropriately.

  • The Company is not liable for damages arising from AI-generated responses sent to your customers.

9. Payment and Billing

9.1 Free Trial

The managed Service includes a 14-day free trial. Payment information is collected at the time of registration. You will not be charged until the trial period ends. At the end of the trial, your subscription will begin and billing will commence unless you cancel before the trial expires.

9.2 Subscription

Paid subscriptions are billed in advance on a monthly or annual basis, depending on the plan selected. All fees are non-refundable except as required by law.

9.3 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time.

10. Intellectual Property

The Company retains all rights to the proprietary aspects of the hosted Service, including its infrastructure, proprietary models, branding, and documentation (excluding open-source components). The open-source components are licensed under Apache 2.0. Nothing in these Terms restricts rights granted under Apache 2.0.

11. Confidentiality

Each party agrees to keep confidential any non-public information received from the other party in connection with the Service. Confidential information does not include information that is publicly available, independently developed, or received from a third party without restriction.

12. Warranties and Disclaimers

12.1 Hosted Service

The Company warrants that the hosted Service will perform materially in accordance with its documentation. This warranty does not apply to the self-hosted open-source version.

12.2 Disclaimer

EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE COMPANY DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY'S TOTAL LIABILITY FOR ALL CLAIMS ARISING UNDER OR IN CONNECTION WITH THESE TERMS SHALL NOT EXCEED THE AMOUNTS PAID BY YOU TO THE COMPANY IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR DATA LOSS, REGARDLESS OF THE THEORY OF LIABILITY.

14. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of the Service; (b) your violation of these Terms; (c) your violation of any third-party rights, including the rights of your end customers; or (d) Customer Data you process through the Service.

15. Term and Termination

15.1 Term

These Terms are effective from the date you first access the Service and continue until terminated.

15.2 Termination by You

You may terminate your account at any time by canceling your subscription and deleting your account through the Service.

15.3 Termination by Us

We may suspend or terminate your access to the Service immediately if you breach these Terms, fail to pay fees when due, or if required by law. We will make reasonable efforts to notify you before or promptly after termination.

15.4 Effect of Termination

Upon termination, your right to use the Service ceases. Sections that by their nature should survive termination (including Sections 6.1, 11, 12, 13, 14, and 17) will survive.

16. Modifications to Terms

We may modify these Terms at any time by posting the revised version on our website. Material changes will be communicated via email or in-app notification at least 30 days before they take effect. Your continued use of the Service after the effective date constitutes acceptance of the modified Terms.

17. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Delaware, without regard to conflict of law principles. Any disputes arising under these Terms shall be resolved through binding arbitration administered by the American Arbitration Association in Wilmington, Delaware, except that either party may seek injunctive relief in a court of competent jurisdiction.

18. General Provisions

If any provision of these Terms is found unenforceable, the remaining provisions remain in full force and effect. The Company's failure to enforce any right or provision does not constitute a waiver. These Terms constitute the entire agreement between you and the Company regarding the Service and supersede any prior agreements. You may not assign these Terms without the Company's written consent. The Company may assign these Terms in connection with a merger, acquisition, or sale of assets.

19. Contact Us

If you have questions about these Terms, please contact us at:

I Think Not, Inc.

Email: privacy@byenvoy.com

533 E Girard Ave STE 27063, Philadelphia, PA 19125